Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Brenda's House of Flowers
4.6
200 Chambers St
Woodstock, GA 30188
Leave a Review
Cindy LouCindy Lou
one week ago
I have been ordering from Brendas for many years. I would never order from anywhere else. I always get personal hands on help designing the arrangements I send. They always check to see what the have in stock and together we discuss the flowers to make the perfect gift. Every arrangement is loved ❤️ Keep up the great work.
Howard BrantlyHoward Brantly
one week ago
Brenda's came through again with a wonderful bouquet for our daughter-in-law on her birthday. It was delivered on time, was better than the photo, and IMHO was a fair price. I would recommend Brenda's for all your flower needs!
Andy BarnettAndy Barnett
2 weeks ago
I recently used Brenda’s Flowers in Woodstock, GA for a flower delivery to a friend in Canton, GA. This is the second time I’ve used Brenda’s for delivery of flowers in the area. I could not be more satisfied with the experience and the recipient of the flowers said it was the most beautiful arrangement she’d ever seen. Big thanks to Brenda’s Flowers - I’ll be using your shop for any and ALL flower deliveries in your area. 10/10. 👍👍
taylor mctaggarttaylor mctaggart
2 weeks ago
It was a last minute decision to order flowers, but they were VERY quick to respond and had stunning options to choose from in a variety of prices. The flowers were delivered promptly to my mother in Woodstock and they did not disappoint! Thank you so much!
T HenderlightT Henderlight
2 weeks ago
We especially wanted some wind chimes for a local funeral service in Georgia. We're in TN and weren't going to be able to go. I called Brenda's. They had wind chimes available and were able to get the delivery taken care of the next day! I really appreciate their prompt handling of my order and the care they took to make sure the chimes were beautifully presented! Thanks!