Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Brenda's House of Flowers
4.4
200 Chambers St
Woodstock, GA 30188
Leave a Review
Sharon VipondSharon Vipond
one week ago
My favorite place for floral gifts. Always beautiful arrangements and excellent service.
southvinemont .southvinemont .
last month
These people, Debbie especially, went out of their way to get performance wrap flowers to a 6y/o for her play when I was ill and could not pick them up in person!!! They were fabulous to work with, and the flowers were absolutely gorgeous! I cannot thank them enough-will definitely use Brenda’s in the future!
Gene McGonagleGene McGonagle
last month
Spoke to Adam and my order was handled with expert care - I appreciate a local shop like this ... it's always sunny in Georgia thanks to Brenda's House Of Flowers!!!!
Jeanne ForsytheJeanne Forsythe
2 months ago
Our department sent flowers for my boss's father's funeral. He said they were absolutely gorgeous and sent this picture. I believe this has to be one of my best experiences trying to send an arrangement from out of town. It was full and fresh, on time and gorgeous! Thank you Brenda's House of Flowers!
Kathy MeroKathy Mero
2 months ago
Placed a special order and Debbie didn’t disappoint. Couldn’t be happier. They’ve definitely earned my business.