Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Brenda's House of Flowers
4.5
200 Chambers St
Woodstock, GA 30188
Leave a Review
John StatonJohn Staton
one week ago
The highest quality products, only surpassed by their incomparable service. The arrangement I order was beyond my expectations. Truly an overall amazing and memorable experience. Thank you very much!
Patrice LawsonPatrice Lawson
one week ago
Brenda's House of Flowers provided all of the flowers for our daughter's wedding at Ivy and Oaks in Jasper Georgia. They were absolutely beautiful!! Molly's bouquet was stunning! Thank you for being a very positive part of our daughters special day.
Angelina BrownAngelina Brown
last month
I really appreciate you guys helping me choose the best flowers for my dad. Ordered ahead for Father’s Day and looking forward to my dads reaction!
Ron NewkirkRon Newkirk
2 months ago
Since our daughters wedding that BHOF participated in, we go nowhere else! Service is always the best, selection of other items in the store are things we occasionally purchase and the staff is very personable.
Heather B.Heather B.
2 months ago
I was looking for a local flower delivery service that had great ratings. I was happy to find Brenda’s and was very pleased with the flower arrangement that was delivered to my daughter. I chose the designers choice. Adam help me find something within my price range. The bouquet is quality and very lovely! Delivery was as promised. I would highly recommend using this florist.