Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Brenda's House of Flowers
4.4
200 Chambers St
Woodstock, GA 30188
Leave a Review
Heather B.Heather B.
one week ago
I was looking for a local flower delivery service that had great ratings. I was happy to find Brenda’s and was very pleased with the flower arrangement that was delivered to my daughter. I chose the designers choice. Adam help me find something within my price range. The bouquet is quality and very lovely! Delivery was as promised. I would highly recommend using this florist.
Robin ChastainRobin Chastain
2 months ago
Unbelievably beautiful arrangement. Speaks for itself. Thank you!
Jess KeyJess Key
2 months ago
My moms been a designer for almost half a century and she delights in being a valued asset to Brenda's House of Flowers in Downtown Woodstock! Adam and Frank are genuine people, truly careing about what ships in and out of thier place of business & settle for nothing less than A++ quality customer service!
Drew HymanDrew Hyman
2 months ago
Brendas house of flowers has come thru for me every time I have called them. A few weeks ago, they delivered 16 birthday balloons to our son on his birthday. Stay at home birthdays aren’t fun, but Adam and his staff made it much better. Tonight I surprised my wife with a nice dinner at a DTW establishment. I asked Brenda’s to handle a nice table centerpiece and deliver to the restaurant. The centerpiece was awesome looking and in color. Absolutely won the evening. Great service, great value. Thank you Adam!!!
emily beckwithemily beckwith
3 months ago
I purchased a floral arrangement and they had it prepared in less than 24 hours!!! I even got a phone call for confirmation. They are SUPER friendly and very efficient! Highly recommend!