Chat with us, powered by LiveChat Brenda's House of Flowers : Woodstock, GA Florist : Same Day Flower Delivery

Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Brenda's House of Flowers
4.4
200 Chambers St
Woodstock, GA 30188
Leave a Review
emily beckwithemily beckwith
2 weeks ago
I purchased a floral arrangement and they had it prepared in less than 24 hours!!! I even got a phone call for confirmation. They are SUPER friendly and very efficient! Highly recommend!
Brenda NewkirkBrenda Newkirk
last month
They did the arrangements for our daughters wedding and they were perfect. We've ordered numerous times and have never been disappointed
Roberta BurnsRoberta Burns
last month
I called from Florida to order flowers for my son and daughter in law to celebrate the birth of my grandson. Young man at the florist was very personable and helpful, assuring me they could make the arrangement look beautiful. The flowers were delivered promptly and were stunning. My son said they were so pretty and smelled great! Kudos, Brenda's House of Flowers!
Danial SimsDanial Sims
3 months ago
Great customer service! Issue was resolved before I even knew it! Great smelling flowers! They also sell some neat things from local artists. Will definitely be back!
Bruce RBruce R
4 months ago
I have been using Brenda's House of Flowers for years and they do nothing but excellent work. The bouquets are always fresh and the arrangements beautifully done. Pam Rhyne