Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Brenda's House of Flowers
4.6
200 Chambers St
Woodstock, GA 30188
Leave a Review
Mary SimmsMary Simms
2 weeks ago
Brenday's House of Flowers created the most Perfect floral arrangement for my moms Celebration of Life service that was outside and we did not want it to look like a funeral. Thank you SO Much for being so caring in how you worked with us. My Mom would have Absolutely LOVED the floral arrangement!!
Jake FJake F
last month
Absolutely stunning flowers for my son’s mother. She loved them. Though I didn’t get the flower delivery Bc my order was such late notice, the quick accommodation and execution of the flowers was immaculate! Best flowers in Woodstock, no question !
Laura DameronLaura Dameron
last month
I have ordered from Brenda's many times for flower delivery in Canton. I have never been disappointed. Beautiful arrangements that have always arrived on time and made the recipient happy. Very easy to order & flowers last a long time!
Gayle KreckmanGayle Kreckman
2 months ago
I had a flower delivery to Woodstock and used Brenda's. My friend who received the flowers was so overjoyed and happy with them and that's really saying something because my friend is a gardening pro. I'm so happy with Brenda's and will certainly use them again! Thank you, Brenda's, for making my friend smile.
Joseph EmersonJoseph Emerson
2 months ago
Arranging a flower arrangement and delivery from the other side of the country over the phone for same day delivery after your usual cut off time was a wonderful experience which we greatly appreciated. The arrangement was beautiful!! My daughter was disappointed that the roses didn’t last like the other flowers. I suggested she call you to learn what she might need to do differently to have them last like the other flowers. She thought she followed all of your directions like keeping arrangement out of the sun.