Delivery Policy

Holiday Delivery

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

We are closed on these holidays: New Years Day, Easter, Fathers Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Same Day Delivery

If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 12:00 pm on Saturday.

Specific Times

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 9am-5pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

Funeral Homes

These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. We stock a nicevariety of non-floral bereavement gifts, such as wind chimes, blankets and live plants. We cordinate delivery directly with every funeral home in our delivery area. You can feel certain that your gift arrangement will be there on time. We will also send you an email confirmation of delivery for your reference and records. 

Banners Funeral Arrangements

Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

High Schools

High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

PO Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If no one is home

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses

If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling or Changing an Order

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.

Recipient may be contacted

In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to leave item at door

The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages

The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

Brenda's House of Flowers
4.4
200 Chambers St
Woodstock, GA 30188
Leave a Review
Sharon VipondSharon Vipond
one week ago
My favorite place for floral gifts. Always beautiful arrangements and excellent service.
southvinemont .southvinemont .
last month
These people, Debbie especially, went out of their way to get performance wrap flowers to a 6y/o for her play when I was ill and could not pick them up in person!!! They were fabulous to work with, and the flowers were absolutely gorgeous! I cannot thank them enough-will definitely use Brenda’s in the future!
Gene McGonagleGene McGonagle
last month
Spoke to Adam and my order was handled with expert care - I appreciate a local shop like this ... it's always sunny in Georgia thanks to Brenda's House Of Flowers!!!!
Jeanne ForsytheJeanne Forsythe
2 months ago
Our department sent flowers for my boss's father's funeral. He said they were absolutely gorgeous and sent this picture. I believe this has to be one of my best experiences trying to send an arrangement from out of town. It was full and fresh, on time and gorgeous! Thank you Brenda's House of Flowers!
Kathy MeroKathy Mero
2 months ago
Placed a special order and Debbie didn’t disappoint. Couldn’t be happier. They’ve definitely earned my business.